You must have some regulations that customers and employees should obey in order to increase the user experience. One common regulation is to ban smoking in your cyber cafe. If you allow smoking in or around your cyber cafe, it will surely put off a lot of your customers. Smoking can also cause problems for your computers and air conditioners.
You should also consider banning the use of your cyber cafe by scam boys. Scam boys will definitely attract the anti graft agencies to your cafe one day, depending on the jurisdiction you operate. This may even lead to closing down of your cyber cafe with the resultant loss of revenue. If your cafe is known to allow scam boys, genuine customers will be avoiding your cyber cafe for fear of arrest by the police or other law enforcement agencies. Other regulations that you should consider include:
No loud music, if you want it loud use earphone. Conversation in low tone ( no noise) Do not shutdown the computer abnormally after use Do not use the system by deactivating the management software. Do not tamper with computer settings. Add more
QUALITY OF SERVICE
To keep your cyber cafe users coming back for more, you have to offer a reasonable quality of service. Here are some of our suggestions. Each computer should be operating at about 20 kilobits/second (minimum) Install latest Antivirus software. Subscribe for anti-virus software, like Avast that will automatically download latest anti-virus definition files hence giving your cyber cafe users great virus protection Sign up with an ISP that will respond promptly to your problems. You can also sign up to two ISPs to add some redundancy and increase efficiency. Ensure all computers in your cyber cafe are operating with hardware of good quality
Every computer (monitor & system unit) in your cyber cafe should be connected to a UPS. Your customers must not wait or lose all their information whenever there is a power failure. The time it takes to start your standby generator must be reasonable (less than 2 minutes) Every computer in your cyber café must be connected to the printer Install more than one printer for increased reliability and ensure that the cyber cafe is not be stuffy (well ventilated) USB 2.0 port should be easily accessible by your cyber cafe users. Floppy and CD ROM drives should be available on every computer in your cyber café.
All keyboards and mice installed in your cyber cafe must be working properly. Keyboards with characters invisible to the user or keyboards that have characters that are strange to your cyber cafe users should not be installed All software in your computers should be regularly updated. Keep in touch with what your cyber café customers are doing and provide them with the software tools they require. Do not allow loud music, encourage the use of earphone. Conversation within the cyber café must be in low tone (no noise).